Human Capital Management Cases

Yael Zofi has provided a human capital return on investment for her clients and now she can do the same for you! She is available for a selected number of coaching, consulting, team training, and speaking engagements each year, where she will come on-site to help customize solutions to your specific virtual team challenges. You can gain instant access to Yael’s problem solving and virtual team insights with her right by your side as your partner and your human capital management consultant.

Want to learn about Yael’s human capital management experience?

Client Cases & Human Capital Management Success Stories

Learn how companies are using A Manager’s Guide to Virtual Teams to transform their remote workforce. Find out how teams are working across cultures using Communicating Through a Global Lens principles. Explore how to break out of your manager’s toolbox and manage up applying TOPS Managing Up practices. And make impactful business connections by Working Your Network and building your relationship brand.

For more information about what human capital management options Yael offers as a personal resource, visit Yael In-Person, Contact Yael or call (718) 832-6699.

Culture Shift

Managing Director at a top financial institution in a business area with strong hierarchical culture recognized that he needed a culture shift to a more compelling and actionable platform.
Read More/Hide
He began to re-engage his division to respond swiftly to market pressures focusing on new business directions. Through a series of cross-cultural coaching and short (2-hour) team interventions, Ms. Zofi helped him build a stronger senior leadership team. Main focus was around exploring team decision-making, problem solving and conflict strategies as well as global leadership, organizational structure, communication and talent capabilities. Senior leaders implemented 90-day action plans for critical change within their respective areas worldwide. The project resulted in successful team transition and cost savings of over $9M were noted with several team members assuming greater responsibilities.

M&A Global Integration

CEO of a global financial institution that acquired another bank to expand its product offerings was perplexed following the merger.
Read More/Hide
Despite careful transition and communication efforts, productivity significantly decreased, while intra- and inter-group conflict increased. Yael assisted the CEO and the merged organization to bridge the cross-cultural and communications gaps by working closely with key stakeholders to effectively form and rebuild a cohesive leadership team. During the first year, the newly formed global team beat all goals set by the firm.

Virtual Team Setup

Client was the President of a young technology company who inherited a dysfunctional team that was globally dispersed.
Read More/Hide
Due to several conflicting factors, including compounded business challenges and derailed service delivery, he had limited time to make the company profitable. Using AIM’s online Team Setup tool, Yael and her colleagues created structured team building interventions that consisted of virtual and onsite sessions that focused on Team Code, Rules of the Road and Team Operating Principles to guide their virtual journey. The company beat revenue targets the quarter after the intervention.

Culture Alignment

Client was a technology company challenged by rapid growth and influx of new leaders.
Read More/Hide
Yael conducted assessment sessions with the executive team to determine organization culture and role clarification. She facilitated leadership reviews, delivered transition sessions, and developed actionable business plans. The program’s success was widely recognized, and teams reported 25% greater collaboration as well as increased team engagement and cross-communication during a follow-up survey and focus group feedback.

Leadership Bench Strength

Client was a CTO at fortune-10 company undergoing significant business transformation.
Read More/Hide
Ms. Zofi was asked to provide coaching to change the CTO’s perceived leadership style, which was derailing him and preventing him from getting promoted. Ongoing 6-month coaching sessions focused on developing his leadership bench strength, helping him establish more effective behaviors – enhancing his influence, addressing political issues, adapting his style, and enhancing work relationships. Feedback focused on creating strong communication, openness and teamwork. Intense coaching helped him build strong alliances with his constituents and assisted him in rebuilding his team, resulting in greater buy-in and engagement. As a result, the CTO improved his overall leadership effectiveness.

Global Leadership Development

Client was the CTO of Systems Engineering at a major healthcare conglomerate working with an assorted team based in India, parts of USA, Israel and Eastern Europe.
Read More/Hide
His team was diverse yet divergent. He was charged with moving the organization to a global enterprise and did not have the ‘Human Connection’ tools to make this happen. Working closely via a series of conferences and leadership sessions, Yael assisted him in bridging the cross cultural gaps and taking his team from a local to a global one. The team created guidelines for communication across the diverse cultures, set ongoing communications, rotated roles and implemented principles provided in A Manager’s Guide to Virtual Teams. Within several months things improved, and the team increased performance and improved business results.

Team Engagement

SVP at a Press/Media division of a non-profit organization was very talented, yet his behavioral style issues were derailing him from having greater impact.
Read More/Hide
The CEO brought Yael Zofi to work with him to build better engagement strategies. To succeed in this role, he needed to engage internal team members, build strong influence skills, and develop strong alliances. Yael assisted him in planning and implementing action steps to reach out to the organization and build his leadership, resulting in greater role clarity and increased commitment across his dispersed global team. In addition, Yael developed accompanying materials and ran an offsite meeting. The outcome – the SVP enhanced his influence skills, improved his political clout, and increased executive impact.

Performance Management

Client company moving from national to a global presence with a directive to implement the full-range of HR products and services to quickly create a new performance culture.
Read More/Hide
The work involved coaching the entire leadership team, developing a PM system, and creating competency models for use in recruiting, staffing and retention. Ms. Zofi worked with individual business heads to design and monitor development plans. Results included a 30% cost savings.

Business Restructuring

Client company was reevaluating its people strategies after major restructuring and was refocusing all of its development programs to ensure success in a highly competitive business market.
Read More/Hide
Yael involved key business unit heads in the planning and implementation of cutting-edge global leadership and virtual team initiatives that reached global presence. The result was smaller, high-impact training conducted via technology and telepresence that received high marks from business executives, project managers and dispersed team members.

360º Team Debriefs

IT team at a growing healthcare firm initiated a company-wide 360º process and wanted to work with an experienced consultant to help with rollouts.
Read More/Hide
Ms. Zofi has extensive experience in interpreting 360º feedback data, providing executives with options and helping them create and realize their leadership action plans. She guided the team to set consistent goals, have courageous conversations, deliver ‘real time’ feedback and put action plans in place. Frequent coaching sessions as well as several group sessions resulted in better conversations, improved internal communications, and ultimately enhanced performance. This enabled the team to beat all targets set by their division.

Supply Chain Management

Client was the lead team charged with migrating Supply Chain Management to an e-commerce venue.
Read More/Hide
Yael identified the change management initiatives required to communicate operating changes, developed management competencies and determined success criteria that impacts bottom line. The result was a successful Supply Chain Management effort that was recognized throughout the firm.

Talent Management Strategy

Client was a major pharmaceutical firm experiencing significant growth. A talent review and succession planning process needed to incorporate business structure and executive roles.
Read More/Hide
This required looking at all executives through a new global lens. Ms. Zofi was asked to design a talent discussion process for the top executives. The project yielded several strategy sessions during global business meetings and executive retreats. As a result, the firm was better positioned to attract and retain critical top talent despite significant technological and market challenges.